User Reviews By default, Twitter attempts to notify the account holder(s) of the reported account(s) of a legal request regarding the account(s), unless prohibited from doing so. Exceptions to user notification may be urgent circumstances, such as emergency situations related to imminent danger to life, sexual exploitation of children, or terrorism. Twitter will attempt to notify the user(s) of the legal request by sending a notice in the Twitter app and sending a message to the email address associated with the account(s), if applicable. If we are not permitted to notify the user(s) at this stage of the process (for example, because the legal request is accompanied by a non-disclosure order), we may notify the user(s) of the existence of a legal request after Twitter has retained the reported content or disclosed information relating to the Twitter account(s). All legal requests, including archiving, account information requests (current and emergency), and content removal requests, may be submitted through Twitter`s Legal Requests website, available at or Receipt of correspondence by any of these means is solely for convenience and does not waive objections, including lack of proper skill or meaning. Government agencies that do not submit legal requests through the Legal Request Submissions website should expect longer response times. Twitter`s response The Twitter agent then applies our corporate policies for processing legal requests, which may vary depending on the jurisdiction from which the request originates. For content removal requests, this may mean that the reported content violates Twitter`s terms of service or policies and the content is removed from the Twitter platform. Or perhaps it is determined that the content is illegal in a particular jurisdiction and Twitter denies access to the identified content where it allegedly violates local law.

For requests for information, Twitter may object to requests that are legally flawed, overly broad and/or appear to unduly interfere with freedom of expression. Twitter also checks whether the user(s) has raised objections with the competent court. For valid and well-defined requests for information that have no successful objection from Twitter or the user(s), a Twitter agent will compile the required account records and submit them electronically to the requester via our secure LRS website. Once records are created, the file will be considered closed and closed unless we are able to notify affected users late after an associated non-disclosure order has expired. Transparency and user empowerment are two of our guiding principles at Twitter. While you may be affected by this type of notification, we want you to know that the request exists and that we may be required to take actions such as creating account information or retaining content. Before taking any action, we would like to give you the opportunity to review the legal request and take steps to protect your interests. If notice is not possible, you may receive a late notification. Late notification means that we may notify you of the existence of a legal request after Twitter has retained your content or after Twitter has been compelled to disclose information relating to your Twitter account. Government and law enforcement journalists may also request the retention of content that has been deemed illegal in their jurisdiction by sending a printed copy of your request to the contact information set out below. If you are located in the European Union or the European Economic Area, please send your request to Twitter International Company in Ireland (see “Contact Information” below).

Mail inquiries should expect longer response times. If you are a law enforcement officer or government official and would like to have potentially illegal content removed from Twitter because you violate local laws, please first review Twitter`s Rules and, if necessary, submit a content review request for possible violations of our Terms of Service. To learn how to report potential violations of Twitter`s Rules and Terms of Service, click here. Reporting potential violations of our Terms of Use ensures that your request is routed to the appropriate team and dealt with promptly. We disclose this data twice a year in the Twitter transparency report. Twitter may seek reimbursement of costs related to information created in connection with legal proceedings and pursuant to legal process (e.g., 18 U.S.C. §2706). Below you will find more general information about the different types of legal requests we receive. Twitter may notify you of a legal request regarding your account, unless we are prohibited or the request falls within one of the exceptions to our User Notification Policy (e.g., emergencies related to imminent danger to life, child sexual exploitation, terrorism). We understand that receiving this type of notice can be a troubling experience. We have informed you of this so that you can exercise the rights available for your particular situation in your specific jurisdiction.

We want you to have the opportunity to assess the request and, if necessary, to take appropriate measures to protect your interests. This may include seeking a lawyer and challenging the claim in court, voluntary removal of the content (if applicable), or seeking an alternative solution. Please refer to the notice you received for more information on timelines or time constraints. If content that has been withheld in response to a legal request is permitted in the future, we will, where possible, restore access to it so that everyone can see it. Below is a step-by-step guide that describes the lifecycle of a typical legal request to Twitter. Unfortunately, we are unable to provide you with legal advice or other information beyond what we have stated in our notice. If you`re looking for legal advice, here are some resources that can help. What types of account information can be created in response to a valid legal request? Where required by law, we accept requests from law enforcement authorities to retain records that are potentially relevant evidence in legal proceedings. We will retain a temporary snapshot of relevant account records for 90 days, but we will not disclose them until valid legal process is served.

Important: When we refer to “legal requests,” we are generally referring to subpoenas, court orders, or other legal documents that cite a law or other law in connection with a certain type of claim or request. Legal requests may require us to submit information through a Twitter account and/or remove content such as tweets. Obtaining non-public information, such as an email address used to register an account or IP credentials, requires valid legal process, such as a subpoena, court order, or other local legal process, depending on the country requesting it. The result will vary depending on whether the reported content violates Twitter`s Terms of Service or Rules, or whether it is allegedly illegal in a particular jurisdiction but does not violate Twitter`s Terms of Service or Rules. For more information, see For the latest information on Twitter features and functionality, visit our Help Center. A Twitter account profile often includes a profile picture, header photo, background image, and status updates called tweets. In addition, the account holder has the option to select a location (e.g., San Francisco), URL (e.g.,, and a short “biographic” section on the account to display on their public profile. We offer strict privacy controls for everyone. For more information about the data we collect from users, please see our Privacy Policy. It is Twitter`s policy to respond promptly to duly made requests through a Mutual Legal Assistance Treaty (“MLAT”) or letters rogatory, if the procedure is properly served.

If you are submitting requests through a mutual legal assistance procedure, please clearly indicate that the request is transmitted through the TACM and indicate the name of the country of origin. In addition to identifying the relevant Tweet(s) or account(s), please identify local laws that are violated by the reported content.