User Reviews By default, Twitter attempts to notify the account holder(s) of the reported account(s) of a legal request regarding the account(s), unless prohibited from doing so. Exceptions to user notification may be urgent circumstances, such as emergency situations related to imminent danger to life, sexual exploitation of children, or terrorism. Twitter will attempt to notify the user(s) of the legal request by sending a notice in the Twitter app and sending a message to the email address associated with the account(s), if applicable. If we are not permitted to notify the user(s) at this stage of the process (for example, because the legal request is accompanied by a non-disclosure order), we may notify the user(s) of the existence of a legal request after Twitter has retained the reported content or disclosed information relating to the Twitter account(s). All legal requests, including archiving, account information requests (current and emergency), and content removal requests, may be submitted through Twitter`s Legal Requests website, available at t.co/lr or legalrequests.twitter.com. Receipt of correspondence by any of these means is solely for convenience and does not waive objections, including lack of proper skill or meaning. Government agencies that do not submit legal requests through the Legal Request Submissions website should expect longer response times. Twitter`s response The Twitter agent then applies our corporate policies for processing legal requests, which may vary depending on the jurisdiction from which the request originates. For content removal requests, this may mean that the reported content violates Twitter`s terms of service or policies and the content is removed from the Twitter platform. Or perhaps it is determined that the content is illegal in a particular jurisdiction and Twitter denies access to the identified content where it allegedly violates local law.
For requests for information, Twitter may object to requests that are legally flawed, overly broad and/or appear to unduly interfere with freedom of expression. Twitter also checks whether the user(s) has raised objections with the competent court. For valid and well-defined requests for information that have no successful objection from Twitter or the user(s), a Twitter agent will compile the required account records and submit them electronically to the requester via our secure LRS website. Once records are created, the file will be considered closed and closed unless we are able to notify affected users late after an associated non-disclosure order has expired. Transparency and user empowerment are two of our guiding principles at Twitter. While you may be affected by this type of notification, we want you to know that the request exists and that we may be required to take actions such as creating account information or retaining content. Before taking any action, we would like to give you the opportunity to review the legal request and take steps to protect your interests. If notice is not possible, you may receive a late notification. Late notification means that we may notify you of the existence of a legal request after Twitter has retained your content or after Twitter has been compelled to disclose information relating to your Twitter account. Government and law enforcement journalists may also request the retention of content that has been deemed illegal in their jurisdiction by sending a printed copy of your request to the contact information set out below. If you are located in the European Union or the European Economic Area, please send your request to Twitter International Company in Ireland (see “Contact Information” below).
We want you to have the opportunity to assess the request and, if necessary, to take appropriate measures to protect your interests. This may include seeking a lawyer and challenging the claim in court, voluntary removal of the content (if applicable), or seeking an alternative solution. Please refer to the notice you received for more information on timelines or time constraints. If content that has been withheld in response to a legal request is permitted in the future, we will, where possible, restore access to it so that everyone can see it. Below is a step-by-step guide that describes the lifecycle of a typical legal request to Twitter. Unfortunately, we are unable to provide you with legal advice or other information beyond what we have stated in our notice. If you`re looking for legal advice, here are some resources that can help. What types of account information can be created in response to a valid legal request? Where required by law, we accept requests from law enforcement authorities to retain records that are potentially relevant evidence in legal proceedings. We will retain a temporary snapshot of relevant account records for 90 days, but we will not disclose them until valid legal process is served.
If you are submitting requests through a mutual legal assistance procedure, please clearly indicate that the request is transmitted through the TACM and indicate the name of the country of origin. In addition to identifying the relevant Tweet(s) or account(s), please identify local laws that are violated by the reported content.